1. Introduction
This manual outlines how Swift Finance (a division of Diane Funerals and Financial Services) handles requests for access to information in compliance with the Promotion of Access to Information Act (PAIA).

2. Contact Information
Requests should be submitted to the Information Officer at info@swiftfinance.co.za.

3. Purpose of the Manual
The purpose is to ensure that the public has access to records held by Swift Finance when required for the exercise or protection of rights.

4. Records Available

• Company records
• Financial records
• Client records
  
  

5. Request Procedure
Requests for access must be submitted in writing using the PAIA Request Form. Fees may apply.

6. Grounds for Refusal
Access may be refused if disclosure would violate another individual’s privacy or harm Swift Finance’s commercial interests.